I am writing this email to express my distress in Samsung USA.
I have been offered privately by a Sales Agent that would offer extra $400 rebate after I place an order for S22 Ultra. I have two other employee also confirms the $400 rebate that I would be receiving. However, after my order was shipped, I was told that they cannot do it anymore (basically saying that congrats, you are screwed).
The person I have chatted with that denied my request is Mohd Misbahuddin Sohail.
My order is for a Galaxy S22 Ultra Green 256 GB with trade in of a #Galaxy S21 Grey 128 G
It seems like Samsung does not honor their loyal customer anymore, whenever I want to resolve with this supervisor, it feels like taking to a brick wall.
I will be returning my S22 Ultra do to this bait and switch sales tactic and unpleasant and inconvenient experience that I have had with Samsung USA.
