Well this is turning into a mini-nightmare.
The 9-digit tracking number off the DPD red card from the drop-off point still shows as invalid. DPD can't find it in their system, they tell me to contact Samsung for the original number.
The drop-off point tell me their scanner was working, and everything from that day was collected.
Samsung tell me to speak to DPD, and for some reason can't (or not willing to) give me the original tracking number. They say wait for 7-10 days for it to arrive. Considering it was a next-day service, they should have had it Friday or Yesterday.
Trade-in chasing up because the tracking number isn't valid. I've told them to speak to Samsung because there's nothing more I can do.
So I've been going round in circles with Samsung saying speak to DPD, DPD saying wait for Samsung. Samsung also keep giving me a tracking code they generated on the 23rd when I told then I was returning it, but that wasn't used (I told them I was unable to print a label) and I used the original label that was in the box.
If anyone still has their label, any chance you can check it and see if there's any similarity to your original tracking number the phone was delivered on? Maybe I can try and work it out for myself that way. Or maybe there's another reference on there that I might be able to find for myself and use to track it?
I can't believe that not taking a photo of the original label has turned in to such a mess.
