25-01-2021 10:04 AM
Hi,
When I preordered the S21 Ultra, the shipping date was projected to be on January 25th. I also preordered the Cover with S Pen, which was projected to be shipped on Feb. 4th.
The shipping date for the S21 Ultra has disappeared now. I would like to know when to expect the phone. What do I do?
25-01-2021 10:14 AM
25-01-2021 10:24 AM
Be patient ? Clearly Samsung have a difficult time on 'release days'. .. and particularly their allocated courier DPD in fulfilling all orders... some people are likely to be disappointed. Samsung and DPD are only capable of making so many deliveries in a day, so depending on when you pre-ordered your phone compared to others, will be whether they are able to fulfil your delivery on release day. Your previous date of 25th Jan seems to be a bit wrong, if going by the 'official date of release' which is 29th January. Other than a few test handsets etc, this is the date of release.
My suggestion is wait patiently, and hope that you get a confirmation and delivery for the day of release. I remember 2 years ago on S10+ release day, I didn't receive my new phone for 2 days after. Probably as I was not quick off the mark for pre-ordering the phone for a few days after first pre-orders were taken.
It is hardly a "first world problem"... with the Coronavirus pandemic and the world in such a disarray. I expect Samsung employees and couriers will be working around the clock, and possibly risking their own health, to try and get your phone to you as quickly as possible. Therefore everyone should be thankful of their efforts.
Sit patiently, and keep fingers crossed. It is probably a good sign that your shipment details are 'changing status'. The first response is probably just a ball park number after receiving your order. Now they are taking handsets, allocating IMEI numbers to orders, and passing these onto the courier for shipment.
Good luck
Smiley 😀
27-01-2021 06:20 PM
I have just had an email off DPD and it says they will deliver tomorrow, 28th January. Shocked as I paid for a timed slot on the 29th.
28-01-2021 10:43 AM
My S21 Ultra was delivered today 'out the blue'. It was supposed to be 30/01/21 before 10.30. Thank goodness I was in. The pods pro and tag thingy were included. However, the snazzy s pen case was not. I guess that will follow in due course. I'm leaving the phone well alone until I have a case.
I had no contact from DPD prior to the early arrival. When I access my orders on samsung site it states 'preparing dispatch' or something.
Samsung obviously busy shipping stuff out.
Take care
28-01-2021 10:10 PM
Given that the pandemic is over 10 months old, I would think it would have been factored into their deadlines. It's really not an excuse at this point.
29-01-2021 02:35 AM
I got my s21 ultra today but the charging block, case, headphones, and uv sanitizing case have not yet arrived. I haven't been able to find anything about the shipping for those items.
29-01-2021 08:21 AM
29-01-2021 11:54 AM
03-08-2021 12:59 AM