Orders cancelled for no reason, Samsung not responding even though they have our money!

[Beershark]

We ordered a tumble dryer on the 31st December, order acknowledged and then cancelled.  Called cust service, they said there was a discrepancy between order name and billing name.

Fine, reordered in wife name and same address.  Order acknowledge then again immediately cancelled.  No answer from Cust Ser, so spent an hour in we chat on the 31st Dec, he was going to raise the issue and get back in 2-3 days.  3 days later, no response.

Called CS again, spoke to someone, put on hold, then put back in the queue again.  Terrible line and strong accent, so hard to discuss.  They have £620 of our money.  No word of a refund, she said 3-5 days which is disgusting.  And no reason for cancellation.  Told me I had to email seuk.casemgt@samsung.com which we have done.

Desperate for a TD, I ordered again in my details, different card.  Order acknowledged, money taken.  Then cancelled again with NO EXPLANATION.

So, Samsung have £1340 of OUR MONEY.

WTF is going on?

[Sam145]

It was cancelled due to verification problem of my payment. They told me to correct the billing address and shipping address . But I checked the address and everything was correct.

So I am now planning to buy the phone from Amazon or somewhere else after receiving the money.

[Yusuf321]

same thing happen to me today 5 times . Bottom line is Samsung making money by holding our money in its account . Good trick . . 

[Sam145]

So did you lost money 5 times ?

[Yusuf321]

Yes they took money from my account and refund after calling .them .i used PayPal, eklarna and debit card. Never use samsung pay . They keep noney longer

[Sam145]

So did you get your money back?

I just called to the customer service and they said it has already been send to my account , but I haven't received it yet. I used my debit card for my purchase, so soy you get your money back instantly right?

[Yusuf321]

No i have note received yet

[Sam145]

Ok

[Willington]

Hi. I'm also experiencing the same issue. Have you received your money back?

[Benj80]

I've found out today that I'm also on the blacklist after contacting Cs after several cancelled orders.

So frustrating when I've been a loyal Samsung customer for years now buying multiple products!

[Beershark]

Yes, we actually paid 3 times on different cards etc. - sale went through then cancelled.  Money was never actually processed, but credit allocated.  This was freed in a few days.