On July 8th I placed an order for new Galaxy S24+ onyx black 512 GB here in UK.
The parcel got to me the following day, delivered by DPD company.
After opening the package there was no phone inside, instead was some cheap wireless charger and some large battery. After looking closer, you could see that the packaging was cut and then taped back together, so someone cut it, stole the phone, and put those other cheap thing to make the weight similar to as there would be phone inside.
I reported that immediately through the website. As I found no help, I also called Samsung uk line, and made a complain. Also after no help or whatsoever, I send a complain to CEO Samsung UK. After few days, finally got an answer, that they need 72 working hours to investigate that. Now after another 5 days, still no answer.
I thing Samsung now is trying to get rid of me, as everytime I speak or write with someone, they say they will let me know 24-48 hours and nothing happens. I just want to get, what I ordered, and it is not my problem, that someone stole the package, I want to receive the phone I ordered.
And now they even don't answer for emails.
