24-01-2024 02:16 PM
Hi everyone.
I placed my Samsung S23 order on Sunday and I was supposed to receive it yesterday, for some reason it has now been cancelled and Samsung are refunding my order.
What can I do?
I have already spoken to customer support but they didn't help me properly, apparently I will receive an email but I am not sure how that will help.
Thanks.
Solved! Go to Solution.
24-01-2024 08:56 PM
If you ordered through the official samsung.com or Samsung Shop App then have a word with the Online Shop Team.
Samsung Online Shop Team.
0330 726 7467
https://www.samsung.com/uk/shop-faq/
e : support@samsunguk.zendesk.com
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
24-01-2024 02:55 PM
24-01-2024 03:58 PM
24-01-2024 04:11 PM
Thanks for the response.
I just checked the website and the phone is still in stock.
I won't be able to reorder it because I used my birthday code and refer code.
Which have both been used now.
I guess I'll have to wait for their email.
24-01-2024 08:56 PM
If you ordered through the official samsung.com or Samsung Shop App then have a word with the Online Shop Team.
Samsung Online Shop Team.
0330 726 7467
https://www.samsung.com/uk/shop-faq/
e : support@samsunguk.zendesk.com
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
Wednesday
This is happening with for the third time they cancel my order and i spoke with the customer service they said they couldn't tell me the reason for security reasons, it was a ring not a gun and paid full payment what security reasons????