First of all, I pre-ordered my S22 Ultra in February and for some reason had to wait until April for it to be delivered. When it eventually arrived in April I was so busy with various things that I didn't even take it out of the box for over 2 weeks. When I finally turned it on, it said my phone would be locked in 72 hours, as I had traded in my Note10+ but obviously hadn't had the chance to send it in yet. However, when I woke up the following morning the phone was locked.
As advised, I contacted the Samsung trade-in department to try to get this sorted. They told me they have passed my message on to Samsung but now about a week later I still haven't heard from them. I sent them another message to ask when I can expect a response, and they just told me to wait for Samsung to reply as the trade-in department cannot do anything about it.
So I still can't use my new phone that I paid over a thousand pounds for, and still have no idea if or when that is going to change.
I regret ever having bought the phone in the first place now due to all of the hassle it has caused me. And the fact that I am still waiting to hear back from them is just adding to my frustration.
I will never buy another Samsung product in my life.
