06-12-2023 07:49 PM
I just received a new S23 Ultra from Samsung yesterday. I went in and started setting up the phone, and then when I was about to put the SIM card in, I got a message that said the phone was locked as it had been reported lost or stolen. How can this happen? I signed for the shipment with FedEx. I have a trade-in that I will be sending to them, and I even have a payment plan in place. So There is no reason for this. Has anyone else run into this issue, and if so, how did you resolve it? I have put in a ticket with Samsung, but I am not confident they will fix it. I don't want to send the device back as it is for my wife, and she loves the lavender color, which is hard to find.
If Samsung does fix it or whatever they suggest I do, I will update this thread when it happens.
06-12-2023 07:54 PM
06-12-2023 07:55 PM
06-12-2023 07:56 PM
From my post: "I have put in a ticket with Samsung, but I am not confident they will fix it."
06-12-2023 07:57 PM
06-12-2023 07:58 PM
I ordered it from Samsung.com the US site. I don't want to return it until I give them a chance to solve the issue.
06-12-2023 07:58 PM
06-12-2023 07:59 PM
06-12-2023 08:05 PM - last edited 06-12-2023 08:10 PM
06-12-2023 11:01 PM
That was good advice, but since the phone isn't unlocked, I don't think I can register it. I looked at the link findmymobile.samsung.com, and it does not show up in my list of registered devices.