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Refund issue

(Topic created on: 10-12-2023 10:41 PM)
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Hassan Moataz
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Hello, I am student who bought a tablet through the Samsung ISIC store (Discount store) on 27/11/2023, fast forward a few days and when the delivery should have arrived there where mishaps with the delivery personnel thus the product was not delivered and returned to a Samsung warehouse on 5/12/2023 (Confirmed by DHL). Now I know I cannot buy the product with the same discount it was on but I don't understand why the refund process is taking long, I tried contacting customer support through emailing and waiting two days between each response for one question of the others, the answer would always entail either they will look into it and try to refund me or they would say they will "Refund me promptly", thus I wish to know is the refund process always this annoying with Samsung? Should I just contact the bank to dispute the issue or contact who?

Any info would be helpful thank you.

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