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My sumsung galaxy A21 is not working

(Topic created on: 19-08-2024 04:28 AM)
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Arya3
Student
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My sumsung galaxy A21 is not working i accidentally banged my phone and till morning it was working fine suddenly it's screen turned black but I think it's on cuz when I was trying to turn it on it was hanging and it's second day it's not working what should I do?

1 Solution


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Solution
AliceHirvela
Samsung Members Star ★
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Perform a Soft reset of your phone by pressing and holding the Power and Volume Down buttons together for around 10 seconds.

Then put your device on charge for 10-15 minutes.

If this doesn't help, please clear the cache partition on your device by doing the following:

1. Turn your device off, if it isn't off already.
2. Once the device is off, hold the volume up and the power buttons at the same time for 10 seconds. Keep holding the buttons until you see a Samsung logo.
3. Using the volume down button, scroll down to Wipe cache partition.
4. Press the powerbutton to select.

Hope that will help you a bit 😊

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3 Replies
Solution
AliceHirvela
Samsung Members Star ★
Options

Perform a Soft reset of your phone by pressing and holding the Power and Volume Down buttons together for around 10 seconds.

Then put your device on charge for 10-15 minutes.

If this doesn't help, please clear the cache partition on your device by doing the following:

1. Turn your device off, if it isn't off already.
2. Once the device is off, hold the volume up and the power buttons at the same time for 10 seconds. Keep holding the buttons until you see a Samsung logo.
3. Using the volume down button, scroll down to Wipe cache partition.
4. Press the powerbutton to select.

Hope that will help you a bit 😊

Arya3
Student
Options

Thank you it helped me a lotttt!!!

AliceHirvela
Samsung Members Star ★
Options

😊

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