Lost of benefits of the pre-order of the Z Fold 6 with the Bud 3 pro

[Said6]

I pre-ordered the Z Fold 6 and the Buds 3 pro the 10th of July using as much as the discounts applicable and it was very good deal for me overall ( £1381,07 including a trade in of my Z Fold 4). Nevertheless, for some proper reason to Samsung, I only received my phone but not the Buds. I was expecting the buds maybe once they had had a new stock, but, I was disappointed to receive an email informing me that my buds order was purely and simply cancelled without any apology for any inconveniences that may have caused.

However, I went back two days later trying to buy again the buds 3 pro, but this time, singlely and without any discount as all of them have expired. I was luckily able to buy one although it was a full price. 

[Fiona26]

In the UK I had an email.
Delays due to quality controle issues. In the email it does say customers who have purchased their buds through promotion, will be refunded the discount value. I haven't cancelled mine and still remains order confirmed. Might be worth contacting Samsung as it was not your fault you've lost out on promotions. Plus it wasn't yourself who cancelled.

[Said6]

In fact, the refund was effective. But, I lost the benefit of the promotion effect. No explanation, no apologies from them.