Klarna not settled

[danielshaw007]

Had a email today from Klarna, Samsung have not settled my agreement after getting my new S24 and also it says Samsung have rejected it ??

I have had an email from Samaung stating my upgrade is complete and will settle with Klarna..

What should I do now ?

Thanks 

[Juli3n]

Same for me, received the confirmation email stating outstanding balance will be settled within 10 days, that was over a month ago. Tried to call their customer service but it was useless.

[danielshaw007]

I did live chat. Asked to show proof of email to say the upgrade is complete, screenshot of Klarna and receipt from the post office. Alarming really

[Juli3n]

I refused to send a screenshot of their email, like it's their email why would I need to prove they have sent it. It's so weird

[Snoopystu]

Just had email saying my account has been cleared 👍

[ToBeOrNotToBe]

I have also just received an email from Klarna saying my account is paid off. How convenient and still terribly poor CS from Samsung.

[danielshaw007]

Just had mine settled. What a poor show

[Juli3n]

Same

[Beany]

Got the same issue had email to say it will be settled, but it hasn’t and to make matters worse I’ve had a nice letter today claiming legal action will be taken against me if I don’t pay so obviously I’ve now paid, but I’m paying for two contracts when it should be just one. Everytime I go to Samsung they say go to Klarna and Klarna say go to Samsung. No one has a clue. I’m at the point of taking legal action against Samsung now and I really don’t want to but the stress and upset this is causing me has caused me a mental breakdown.