Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Invoice

(Topic created on: 3 weeks ago)
195 Views
Notamused
First Poster
Options

Hi,

I purshased a Tablet and never received any order confirmation or invoice. I did however receive the tablet. I have contacted samsung support several times to ask for an invoice but they are enable to give me one. I don’t think this is legal? I did not receive an order confirmation or invoice due to (i think) a typo in my emailadresse. I don’t think that 1 emailadresse should be the only way to retrieve an order or invoice. I have provided purchase details, name, adresse, company name and number, … and support can not track my purchase. 

 

0 Likes
10 REPLIES 10
Rhysj
Pioneer
Options
Um
0 Likes
Rhysj
Pioneer
Options
Did you make your purchase when signed into your Samsung account?
0 Likes
Rhysj
Pioneer
Options
Oh and did you buy it directly from Samsung?
0 Likes
KholaI
Moderator
Moderator
Options

Hi @Notamused 

Was this purchased directly from our Online Shop, and have you already been in touch with the Mobile Support Team on 0333 000 0333? If so, please reach out to our Social Media Team on Facebook, Instagram, or X, as they'll be able to look into this for you.

0 Likes
Notamused
First Poster
Options

no i did not, at that time i didn’t have a samsung account 

0 Likes
Notamused
First Poster
Options

Yes

0 Likes
Notamused
First Poster
Options

Yes i bought it from the samsung website. I was already in contact with 4 Samsung customer service employées, but there is still no invoice…

0 Likes
AntS
Moderator
Moderator
Options

@Notamused , Cheers! Which country's Samsung website did you order from?

0 Likes
Notamused
First Poster
Options

Belgium 

0 Likes