How to claim £30 Galaxy Store reward for purchase of S24 ultra/£30 voucher not appearing in Samsung Wallet?

[bjnm]

I can't get this anywhere, I've downloaded wallet but don't know how to raise a claim for this, any peeps point me in the right direction?

Thanks in advance guys 👍

[Tjh1968]

Same here. Got the phone on 27th and still no £30 voucher offer. Disney is there so I am doing things correctly.

[AntS]

Hi all,

Posting this from the most recent guidance we have at our side in case it helps anyone:

How do I redeem my Galaxy Store credit on my S24 device?

1. If you are a S24 customer, you can redeem your Galaxy Store voucher through Samsung Wallet
2. After setting up, just swipe up on your home screen to access Samsung Wallet
3. If you’re not already a Wallet member, sign up
4. Head to the Menu then you will find the Galaxy Store promotion under the Promotions tab
5. If you can’t see the Galaxy Store promotion, this might be because you haven’t made a call yet on your new handset, once you have made your first call this promotion should appear
6. Select the  Galaxy Store promotion
7. Accept the terms and conditions and hit ‘Confirm’
8. Copy the promotional code and head to Galaxy Store.
9. Any issues get in touch with Galaxy Store support: Select ‘Menu’ in your Galaxy Store app, select ‘Settings’ and then ‘Contact us’.

Can I redeem the £30 Galaxy Store credit if I did not pre-order the S24 device?

The £30 Galaxy Store credit is exclusively for customers who pre-ordered a S24 device.
If you didn't pre-order, you can still redeem a £10 Galaxy Store credit following the same steps mentioned above.

[Scalanova]

I did everything but no 30£ promo for me too.. Got disney only.

[MylesMor]

I have followed every step here, and have had my phone for a week after pre-ordering it. I have made a call just now, and the voucher still doesn't appear. I will contact support too, but just wanted to see if you had any other advice for now.

[hungarian95]

Same here. Disney was there but the 30 pound store voucher nowhere.

[Nanor]

Hi. Any luck with the £30 voucher? It is also not showing on the promotions in my wallet? Thank you.

[Scalanova]

Still nothing about 30£ in the wallet.

Where should we contact and how?

[Nanor]

Hi  thanks for your reply. I am also looking for informations regarding this. Will let you know if I find some answers. 

[Scalanova]

Dear Customer,

Thank you for contacting us. We appreciate the opportunity to assist you.

We kindly inform you that we sent your case regarding the promotion to the department in charge and we are expecting an answer from them.

We thank you for your patience in this matter. We will contact you as soon as we receive a reply from them.

If you encounter any other unexpected situation and have more questions, please do not hesitate to send us your request by using the “Contact us” option on http://account.samsung.com and our support team will assist you with all the necessary information.

[Scalanova]

Got this now