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Help! No confirmation email

(Topic created on: 12-08-2021 06:01 PM)
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Danllew17
Journeyman
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Okay so I've ordered an S21 Ultra 5G a couple of hours ago. Money has gone out of the account but I haven't had any confirmation about my order. Is this normal?
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8 REPLIES 8
Mitzzz999
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Have you checked the spam folder too?
Danllew17
Journeyman
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Yes I have. There was nothing there unfortunately
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Mitzzz999
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I wouldn't mess around with this... I would contact Samsung asap

UK online shop support num...

0330 726 7467

When I purchased Samsung accessories from the store I received emails pretty quick... I guess it is a busy time for Samsung with interest in the new releases so there maybe some system lag.
JAMES4578
Samsung Members Star ★★
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Hi @Danllew17  Hopefully all is ok, Yes may be a bit of demand for products at the moment.  When I ordered the S21 Ultra at the end of June the confirmation email arrived almost instantly.   I always use a credit card for online purchases  and more expensive items though.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


Danllew17
Journeyman
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I've called samsung, and they told me that the money went through, but the order didn't? So now I have to call my bank.
JAMES4578
Samsung Members Star ★★
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@Danllew17 oh right, hopefully it is sorted soon enough. 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


Mitzzz999
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Someone else in the forum has recently posted a similar situation.
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Anonymous User
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Unless you live in a city with mobile masts every few metres, do yourself a favour and cancel the order.

Signal quality is rubbish on the Ultra
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