GalaxyS20+ delivery not received - complaint

[shankarbandal]

I have placed order for galaxy S20+ on 10th Sep and I was supposed to get it on 16th Sep. So far no communication from Samsung. I had 2 calls to customer Care, no response yet. They just say that complaint is raised but no ETA.

any idea what's escalation path? or do I need to keep waiting forever.

[stormmm123]

same here but with ear buds lite got the note 20 with free buds say they have sent them courier says they haven't spoke to customer services they say they have nothing about them lol joke

[Hakeem1]

post it to Instagram and Twitter /Facebook page you will get a response asap, customer services wise they are really bad, raised a complaint second week ago still no callback, they Keeps on using Covid as an excuse 

[Jasonseery]

customer service is awful, id be getting your money back, unacceptable really