Galaxy buds not received.

[Msi88]

Absolutely dreadful service from Samsung i pre ordered my s25 ultra and did not receive my free buds. I escalated it to customer service team and was told will get reply between 24 to 48 hours. However I called 4 times already and is told the same information that someone will contact me. It's been two weeks and no response. Appalling customer service. 

[shemy]

Same here, delivery setup for 28th of Feb... still hasn't been despatched

[Members_kA1YZce]

Quick google search pointed me here, seems as if they are out of stock on the website, probably an overcommitment on their side, but like others one of the factors of ordering the S25 Ultra pre-order and upgrading was the fact the buds came as part of the offer.

Disappointing customer service have biffed us all off with the same boxed response without an updated expected dispatch date. 

For reference, mine were also due 28/2/25 and I've followed up 3 times, once just before 28th and twice since with the same 'internal team is working on getting these sent out' type response.

[Cowie]

Same here mine were due 28th and still no date from Samsung shocking service

[samuel1991]

Im still waiting they said 28th feb now its 5th of March and still waiting for my feeecharger and phone case after leaving a review

[Vince00002]

Still waiting, s25 ultra received on the 5 of February and galaxy buds were due to arrive by the 28th of February. Still not here, Samsung say they are waiting for stock replenishment then they will send. Now 5 of March with order confirmed on my order page.

[Members_4otCDLn]

Mine was due on 28th Feb.  contacted them and got reply " we are working very hard to send your item. rest assured, you will receive a notification when its shipped." when asked for ETA, they said  they dont have full view of order and can not give any ETA. Ridiculous answer if I am chatting to an agent who is supposed to help me with my orders.

[Members_BIQS9qk]

I still have this issue,. I ordered on the 4th Feb with delivery of the buds to be 28th Feb but still not received them with no order updates. I have spoken to customer service several times and sounds like they are reading off a script. There seems to be a disconnect as they have one retail pile to purchase and one pile for free buds apart from the promotions. i guarantee that i will get the charging pad and cover before i get the buds.

[RLP5]

Not received free buds which were due 28th February. Disappointing service from Samsung, definitely expected better.

[Members_4idvPEJ]

Mine arrived 28th February after I contacted them asking for an update - they are the silver ones. I've had a dispatch email for the free charger and case. 

[westerner]

Have just had the worst customer service experience EVER trying to get some answers to this.

Spoke to a lady called Elma who was much worse than unhelpful (could hardly string a sentence together and did not respond to my questions at all)


Despite clearly explaining the issue she was unable to help and what's even worse is that when I go into the website now the Buds3 are not even showing on my order.  I think she has removed them!

Can't get any sense from any of the several numbers I've tried calling.  And have been given incorrect numbers for the promotions team (who I believe deal with this)

Samsung - please help!!!