Fold 5 Pre Order

[Quantumtesla]

Hi All,

I had a right game when the pre order started, was trying to order a fold 5 and a watch classic. First the payment kept saying error but charging my card and then around 30 min after id receive a cancellation email. 

I tried again with Paypal and it seems to have worked, I can search my order etc. But on the status page it is just on payment accepted, it hasnt moved to order acknowledged etc. Is this normal? I dont remember this with all the other pre orders. Also the Paypal is still showing as auth in progress.

Anyone else got the same issue?

[Glenntech]

Yes the items are on pre order
So won't get go any further until shipments start nearer release day

[StuartR]

My order was also placed using PayPal, I can confirm my order is showing the same status as yours, it will progress through the steps when the order is nearer to being dispatched.

[j123456789]

My order was unsuccessful according to the Samsung website but then I received an order confirmation email minute later. So I really don't know what's going on with Samsung.

[djslapper]

I pre ordered the fold 5 1TB and the watch classic as soon as the website was updated and still showing as processing/payment accepted. According to Samsung the status will update when they get the items in stock and then dispatch them hopefully for the 4th August and not the 11th - Good Luck

[Jar247]

I pre-ordered mine 4 days ago and got to the confirmation screen but had no emai and my payment is still pending.
Tried contact samsung but they kept bouncing me back and forth between the phone shop and the orders team. Just going to wait it out.

[sk36]

I ordered on the Fold 5 on  27th and the status showed payment accepted until this morning , the status should have changed for pre orders today.  

@j123456789 i had the same issue , payment unsuccessful on the website but received the order confirmation email. Fingers crossed 

[djslapper]

Update!!! Received confirmation email last night so order status is now confirmed with delivery on 4th!!

[TechZilla]

Yes it's normal, I preordered the fold 5 last week but today it has changed to order acknowledged then order accepted and now preparing dispatch, hope this helps

[PSE]

Agree, the same delay and confirmation of preparing dispatch now.