I was panicking prematurely, the order did eventually come in, it just took an hour between ordering to be able to find it anywhere and before then apparently wasn't even visible to customer services? Or customer services did something to make it apply after I called them. It still isn't in my orders, but I have now got an email at least.
I admit I was already worried something would go wrong and reluctant to order direct with Samsung because I had a poor experience with problems during checkout last time I placed an order direct (but that was just a case of it taking half a dozen tries to get through checkout without errors, then it being delivered a week late despite having paid extra for a specific delivery date & time).
I wish they would warn you that it could take up to x amount of time for the order to show, though customer services didn't seem to think my experience was normal, said confirmation should be more or less immediate and no order had been placed on my account. Unsure if something just went wrong that was rectified or it's a CS training issue during busy periods.
