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Failing to send free gift

(Topic created on: 26-05-2023 05:21 PM)
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Members_YoZHtuq
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After upgrading my watch to the last galaxy watch 5 pro, which was supposed to come with a free gift of a spare sports strap, which didn't arrive with the watch I get sent a voucher for £20 which doesn't work and is only half the value of the strap. Makes me realise Samsung does not give a s#@t about it's existing customers.

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PaulM1
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Hi, @Members_YoZHtuq. I trust you're loving your Watch5 Pro. I'm sorry to learn that you didn't receive your free gift.

I can assure you that Samsung very much cares about all of its customers (existing or new), so it's important that you get more clarity about this. With respect to the voucher you have received, I highly recommend reaching out to the Online Shop Team to see what can be offered from its position:

https://www.samsung.com/uk/support/contact/

Please let us know how you get on.