Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Complaints ombudsman

(Topic created on: 15-09-2023 01:50 PM)
1229 Views
ta86
Explorer
Options
Hello,

Does anyone know who the ombudsman is for Samsung OR any information about escalating your complaints if samsung is not helpful.
11 REPLIES 11
AaronAJ
Moderator
Moderator
Options

@ta86 I am sorry to hear you wish to complain, this is not the service we strive for. If you'd like, you can send me a direct message and we can discuss this together.


0 Likes
ta86
Explorer
Options
Thanks. Please check DM
0 Likes
ta86
Explorer
Options
Image Screenshot_20230915_155907_Device Services.jpg
0 Likes
Jo-Anne Stang
First Poster
Options

I would also appreciate knowing the answer to this as I’m having an issue with SAMSUNG shipping my grandson a phone that I purchased online for him through Samsung Canada.  They shipped a phone with a different IMEI number than the one showing on the invoice and now will not help me with SAMSUNG care.  I didn’t even know what an IMEI number was until I called SAMSUNG care.  Clearly this is a SAMSUNG error and I’d like to explore ways to have this resolved fairly.

0 Likes
Members_CZmhp2S
First Poster
Options

i to am having issues, unresoloved, discriminated by samsung, not willing to resolve, from a longtime samsung comsumer... very much let down, consistanly inconsistant.

0 Likes
Members_hxJoK03
First Poster
Options

Hi AaronAJ - I would like to escalate my order issue with Samsung. I've spoken to different people in the last 3 days and spent nearly 8 hours on the phone and still no resolution for me.

Can you please tell me how to raise a complaint with Smasung ? Shop team has no clue and gave me a contact number which do not exist.

 

Thanks!

Jitesh

 

 

0 Likes
cjpj
First Poster
Options
Can I refer my complaint to the ombudsman?
0 Likes
Ombudsman Complaint
First Poster
Options

Hi Aaron,

I have no idea how to contact the Ombudsman through the community pages so I am reaching out through this forum. I have a similar problem as the original poster, as Samsung refuses to honor the warranty on my TV. I have been trying for 3 months and now Samsung wants to charge me money for repairs that should be covered by warranty

0 Likes
Hannah01
Journeyman
Options
Did anyone find the ombudsman details? I paid £270 for a repair to multiple components 2 months ago, one of the components is still faulty and Samsung are refusing to take my complaint further or adhere to the new parts warranty. As they won't take my complaint any further I want to speak to the ombudsman, otherwise I'll begin a section 75 claim
0 Likes