I bought a Samsung S23+ recently and traded in my old S9+ and got £200 discount. To cut a long story short it was faulty so I had to send it back. So that I wouldn't be without a phone for up to 14 days, while Samsung sent a replacement, I purchased a 2nd S23+. I then got a refund for my 1st Order. The problem is I never got a discount on my 2nd Order and now I am having trouble getting this back from Samsung. The trade-in department says that because I never got my discount transferred to my 2nd Order, the most they can give me is £20, instead of my original discount of £200 !! They are saying that it is Samsung that must deal with this and I am being passed back and forward from one to other.
So, as I'm not making any headway I want to make a complaint. I am in this position because the 1st phone they sold me was faulty !!
Customer services is a waste of time !! Does anyone have a contact number or email address I can use to escalate this ? I have searched everywhere but can't find anything. Thanks in advance ☺️
