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Complaint number or email address

(Topic created on: 03-04-2023 02:28 PM)
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Troutbeck22
Journeyman
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I bought a Samsung S23+ recently and traded in my old S9+ and got £200 discount. To cut a long story short it was faulty so I had to send it back. So that I wouldn't be without a phone for up to 14 days, while Samsung sent a replacement, I purchased a 2nd S23+. 
I then got a refund for my 1st Order. The problem is I never got a discount on my 2nd Order and now I am having trouble getting this back from Samsung. The trade-in department says that because I never got my discount transferred to my 2nd Order, the most they can give me is £20, instead of my original discount of £200 !! They are saying that it is Samsung that must deal with this and I am being passed back and forward from one to other. 
So, as I'm not making any headway I want to make a complaint. I am in this position because the 1st phone they sold me was faulty !! 
Customer services is a waste of time !! Does anyone have a contact number or email address I can use to escalate this ? I have searched everywhere but can't find anything. Thanks in advance ☺️ 
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19 REPLIES 19
Tourbillon De La Vie
Samsung Members Star ★
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Did you try contacting Samsung CS regarding the issue? 

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Troutbeck22
Journeyman
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Yep. Tried that. They wanted to refer me back to trade-ins...... again !!
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MrJCharming
Helping Hand
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Can't you get mtr to send the s9 back
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MrJCharming
Helping Hand
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Just to clarify, did you attach a recycle to your 2nd order? Or did you just pay full price.
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Troutbeck22
Journeyman
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They say the value is only £20 now as it has been " processed" . I got a trade in / discount of £200 when I purchased the 1st phone.
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Troutbeck22
Journeyman
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I wasn't given the option of a trade in with my 2nd Order so I had to pay full price.
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Troutbeck22
Journeyman
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I wasn't given the option of a trade in with my 2nd Order so I had to pay full price.
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keith30
Maestro
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There isn't a email address for Samsung, only the customer service department
Troutbeck22
Journeyman
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Tried that ......waste of time !!
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