09-03-2020 01:32 PM - last edited 10-03-2020 12:38 AM
Hi,
This information can easily be found from the Samsung website.
I remember from last year a few people believed they'd would be shipped with the Phone.
Some took a few weeks to validate.
Link: https://20202.samsungpromotions.claims/gb/en/claims/galaxys-preorder/get-started
Step 1:
Pre-order a Galaxy S20 Ultra 5G or S20+ 5G smartphone between 11.02.20 - 08.03.20
Step 2:
Claim through the Samsung Members App on your new device between 10.03.20 - 31.05.20. You'll need to provide proof of purchase
when prompted.
Step 3:
Our team will review your claim, and you will receive an email to confirm when it has been validated.
Step 4:
You will receive your Galaxy Buds+ within 45 days of validation.
Solved! Go to Solution.
13-03-2020 01:37 PM
For anyone having issues still. Please try this new link, it should work.
09-03-2020 02:11 PM
omg i remember last year the website/form wasnt working
had to do it several times and it was quite time consuming
not expecting anything different - if worse - this year - looking at the preorder/upgrade disaster
09-03-2020 02:49 PM
Hopefully somebody will post the direct claim link, like last year. I recall lots of people didn't get the option to claim
their Buds, due to a bug with the SS Members app. So the direct link really helped those, without the option to
claim via the members app.
09-03-2020 04:25 PM
Yes, I've been working on different variations of last year's with no luck 😉
https://20191.samsungpromotions.claims/gb/en/pages/galaxybuds/track-my-claim
We should be receiving an email from Samsung this week but it looks like it'll go live tomorrow for claiming.
10-03-2020 12:35 AM
Well I've claimed and it was instantly verified unlike last year.
10-03-2020 12:37 AM
UK link
https://20202.samsungpromotions.claims/gb/en/claims/galaxys-preorder/get-started
@bazzz wrote:
Hopefully somebody will post the direct claim link, like last year. I recall lots of people didn't get the option to claim
their Buds, due to a bug with the SS Members app. So the direct link really helped those, without the option to
claim via the members app.
10-03-2020 12:53 AM
I must be missing something where's the banner?
10-03-2020 01:56 AM
@Lembo wrote:
UK link
https://20202.samsungpromotions.claims/gb/en/claims/galaxys-preorder/get-started
@bazzz wrote:
Hopefully somebody will post the direct claim link, like last year. I recall lots of people didn't get the option to claim
their Buds, due to a bug with the SS Members app. So the direct link really helped those, without the option to
claim via the members app.
Cheers for that. I'm in Ireland and tried the Irish one here
But it has to be done within the app. Won't have the phone till the morning, so I'll have to wait.
10-03-2020 10:23 AM
@Lembo wrote:
Well I've claimed and it was instantly verified unlike last year.
Was that through the app on your phone? I can't see anything in the app to claim?
10-03-2020 11:18 AM
I don't have the earbuds banner yet, does anyone else not have it? This is my first time trying to claim something so I'm a bit confused.