Update?  What update is this as I don't see one?  In the Galaxy Wearable app if I click 'Galaxy Watch Active2\Watch software udate\Download and install' -  nothing happens.   My softeware version is currently R820XXU1ASHF   Whats the version of the update?   Thanks     ... View more

@Jay108 wrote: Can I ask how do you configure Roku SS+ to not decode HDR? Even I don’t like HDR on nexflix or Amazon. I find hDr on SK model picture too dark. I assume you mean a KS model?  If HDR is too dark on Netflix and Amazon then you either have your setting wrong or a faulty TV.   I have a KS set for three and half years and HDR on ALL devices and steams has been stellar! ... View more

@crashcris wrote: I guess, you're both refering to the KS sets. The UK JS sets are still on 1530, nothing's been updated in over a year. Yes I'm referring to the KS  ... View more

@Jay108 wrote: Has anyone had software upgrade to 1242.5?  Anything new in this upgrade? 1242.5!  You sure - we only just got 1241.5 - which was a surprise as the TV is three and a half years old..   Samsung NEVER tell you what is in each of these releases ... View more

@lunaticore wrote: Hi!   @blenky    Hope you haven't got some massive apps there, please have a glimpse of how the apps are doing.   Please go to Google Play Store > menu > My apps & games > check if your apps are lined up there waiting for updates/install   Your Google Play Store is possibly crying for updating 42 apps, one update at a time on queue.    Need to have a strong WiFi connection if needed, please.    Restart the phone if needed to refresh the system.   Thanks ☺ As I mentioned I have done ALL the troubleshooting steps - ended up doing a factory reset.  There was only 42 as the number increased day by day.  Started at a few but grew as none were being updated.   Wifi is very good.   I only have standard apps and none are large.  At the moment I'm trying to install google home so I can control my google mini.  It downloads to exactly 74% every time and just halts there until I cancel.   Any more ideas?   Thanks Any other suggestions? ... View more

Eek - insured? ... View more

@CouliePJ wrote: I have just baught the Active Watch 2. A bit unsure about sleep tracking data, so I recorded it on paper. Last night went to bed/sleep about 11ish but tracking said midnight. Previous Fitbit Versa was far more accurate??? Same here - its a bit hit and miss.  Sometime its about an hour late starting, other times its about correct.  Other issue is that it only occasionally records all data.  Deep sleep is missing with Samsung Health reporting that the watch could not get a consistent heart rate reading. ... View more

  @Eclipt wrote: UPDATE: Samsung pushed out the first watch software update today, probably this is related to today being the official release date. However, I can confirm that Backup, Bixby, Deep Sleep Tracking are still not working and I am too afraid to try Encryption, as I may end up needing to setup the watch from scratch again. Nothing about these bugs was also mentioned in the patch notes.   If anyone is brave enough to try Encryption after the update, please post your results   @Samsung, we cannot use Email without encryption! That is a key feature of this watch. I've had my Active 2 since the 21st but had no update - what version are you on now?   Sleep tracking does give me full tracking about 20% of the time.  When it does not give me deep sleep Samsung Health says "Sleep stages not measured - You watch couldn't get a consistent heart-rate reading while you slept".  It has no problem while I'm awake and I can see its taken at least hourly readings overnight.   Bixby works fine for me. ... View more

Hi, does anyone with the Active2 on here use AOD?  I'm trying to understand it.    At the moment it seems to work when I'm moving around, and also having the screen come alive via arm movement and screen touch.  It seems to be temperamental when I am inactive e.g. watching TV.  Its on for awhile - varies in time - then the AOD just stops (even though still selected) and will only respond to gestures set.    Is this how its supposed to work?  Samsung online support or no help.  They instructed me that gestures should be off for it to work - which is not true when I'm up and about and makes no difference when inactive.   All they could suggest is that it should go to a support centre to be looked at.  Its currently booked in for collection Tuesday.  However I'm loathe to send this for repair for what may just be a software issue   ANy thoughts?  Thanks ... View more

@K3VFoot wrote: Thanks for the reply. Everything that you said to do I have done. Bought the phone on the 14th Sept and uploaded everything to the promotion on the same day. Claim was validated on the 14th but have not heard anything since. Just wondering if anyone has started to receive their watches yet?  Thank you anyway. OK.  You say the claim was validated the day you applied for the freedbie?  Usually takes a week or so to be approved.  I've applied for free wireless charger for my Active 2 on 21st.  I got a claim number saying I would hear with 7 days.  Not hear anything yet ... View more

With these promotions you need to apply for the free gift as soon as you receive the phone.  There should be a link provided in the promotion material.  There you usually are asked for proof you own the phone and that it was bought during the promotion period.    This is done by uploading a screen shot of your invoice which should have your name, the product bought and date .  You will also need to put the phones model and serial number and maybe IMEI numbers.  Samsung will then give you a claim number and they will need to review your evidence of purchase.  This will take a week or two.  All being well you will get email saying that the evidence is good and your watch will be sent to you ... View more

@Barry751 wrote: Got mine today inukk and mine has none of the 3 apps on it either. Hope we find the answer. I've had a couple of replies fromSamsung on this and they just don't seem to understand what I'm getting at.    The youtube reviews showing the apps are from the US.  So my question to Sumsung is simply why are the apps pre loaded on US version of the Active 2 and not outside of the US? Samsung just keep repeating the same guff that some apps are not available in all regions.  I keep stressing I'm not talking about apps found in the store but new baked in apps u=introduced on the Active similar to Spotify.  I'm asking why we don't have them and when we will get them     ... View more

I've raised a ticket with Smasung support.  Lets see what they say. ... View more

Got mine in the UK from Carphone Warehouse.  Is it that they will come in future update - or just for the USA? ... View more

@crashcris wrote: @blenky wrote: "The smart box 4K supports both HDR 10 and HLG HDR".   That means the player supports HLG but not necessarily that the iPlayer app on the device will have the trial UHD HLG stream! Oh! Hark at you! And your use of an EXCLAMATION MARK !!! You must be very excitable. I have simply answered your question to the best of my ability, no need to get all aggy. BTW, seeing that the only broadcast/streaming app/service that uses HLG is the BBC iPlayer, I think it's safe to say that Wimbledon tennis will be covered. It will look sharper and more colourful than the HD broadcast, but alas it will still be the most boring programme on the telly all year. Enjoy! Huh?  Excitable?! My comment was just an observation that if a box supports HLG it doesn't automatically follow that it it is in the BBC trial for iPlayer HLG UHD broadcasts.    But yes I agree on Wimbledon being boring.  I wish the BBC started trialing drama programmes. ... View more

@crashcris wrote: I can confirm I do own one and it certainly has the 4K UHD Iplayer app. As for HLG HDR, I have a Samsung JS8000, so that model does not support HLG HDR, so I cannot confirm if the NowTV box can handle HLG, however I did ask the question on the Now TV community pages a while back, and a reply from a well known member replied "The smart box 4K supports both HDR 10 and HLG HDR". He might be lying, but I very much doubt it. I can confirm Netflix plays in UHD and HDR10. "The smart box 4K supports both HDR 10 and HLG HDR".   That means the player supports HLG but not necessarily that the iPlayer app on the device will have the trial UHD HLG stream! ... View more

@Snoopzster wrote: I'm new to this thread so haven't read it properly.   I was under the impression the K series Samsung Tvs couldn't view iplayer HLG UHD broadcasts, but i am finding on my KS9000 i am able to view through the Virginmedia V6 iplayer app.   Are there any other ways to view HLG on iplayer or any firmware updates to my TV? Fairly recent firmware now enables HLG over HDMI - so hence getting HLG via the iplayer app on V6 box!   You can also get HLG over HDMI from the Roku Streaming Stick+ and the Amazon Firestick 4K.   See compatible list here https://www.bbc.co.uk/iplayer/help/latest-news/wimbledon-2019-uhd ... View more

@rozel wrote: I used to have it connected into a spare "One Connect" HDMI port but I get better control using my Harmony Hub with it connected to my Yamaha Receiver.  However I still had to toggle the HDMI inputs. So you get the wahsed out issue when it was connected to the OCB and the AVR?  Maybe is it is the TV then. ... View more

@rozel wrote: Further tinkering with the Roku (Display Settings) resulted in further quality improvement - Centre Court at Wimbledon has never looked so good.  In fact the quality was breathtaking.  Still getting 42/44mbps Wifi, which I believe resulted in an altered placement of the power cord - taken a photo so I can remember how it is placed lol!  Again I still have to toggle the HDMI inputs to clear the "washed-out" colours though.  Going to research a simple activity on my Harmony App to do this but I'm doubtful I will be successful as I only want to do this when viewing UHD.  Daft thing is is that it's not necessary to do this when watching Netflix - so this must be an iPlayer or Samsung thing.    More to come later this week, once I've got the Fire TV Stick 4K Ethernet Adapter, but yesterday I got constant buffering using this stick.   Edit: -  Caught the wife watching a Netflix HDR film and colours were washed out - a quick toggle sorted and she said "how did you do that?, that's brilliant!" haha!  So it's clearly a Samsung thing and I bet when I check the fire stick, I will need to toggle it too! Is the Roku connected directly into the TV via OCB or via an AVR.  I used to have a Roku connected via an AVR and never had this issue.   ... View more

opening screen - select 'View all of Wimbledon' Scroll across or down to find UHD (Centre Court) Will have UHD logo ... View more

@rozel - your edit beat me to it!  I was going to suggest the Firestick.  Not got one so can't answer specifics but worth looking into.  I used to have the Roku and never experienced the washed out colours some people complained of.  I have since sold it as I have a Virgin V6 so use the iPlayer on that.   The BBC help page at https://www.bbc.co.uk/iplayer/help/latest-news/wimbledon-2019-uhd says A high-speed internet connection of at least 20Mbit/s for 2560 pixel Ultra HD or 40Mbit/s for the full 3840 pixel Ultra HD experience. It's recommended that a wired connection from the TV to the home router is used for the most consistent performance.  So as long as you can get 20 you will get greater than standard HD - and of course HLG! ... View more

I'm a VM customer. I also have taken out three months free trial on BT Sport as part of my mobile phone contract .  I installed the BT Sports App on my KS TV and on my Apple 4K TV box. Via the app you were offered 1080p HDR not UHD.  I tried both apps and I saw quite a bit of noise and motion was not smooth.  Not sure what flavour of HDR as KS set justs sets itself to HDR.  Colours looked good though.  In the end I watched it via the VM V6 box on the BT UHD channel.  OK didn't have the HDR but pin sharp and smooth as butter.  ... View more

Anybody watch this on a KS set from a Virgin Media V6?  If so was the picture OK?  Didn't see today's final but someone on another forum with the 1239 firmware complained the colours were really over saturated. ... View more

@rozel wrote: Hi Blenky   When you watched the footy using your Roku - how did you plug it into the TV, via the "One Connection" box, like myself?  I have tried plugging it into my receiver but I'm struggling to get it working.   Just wondering if the toggling solution is a Roku thing or a Samsung one.   Come on you Blues! - another Final hihi (halcyon days)  I connect mine into my Pioneer receiver.  No issues.  Make sure its connected into an  HDCP2.2 HDMI input. ... View more

@HarryH wrote:   Yes. I had the same.  All very impressive after toggling. Presume you had to use roku? But then again nothing has really changed from summer World Cup for me despite the new tv software being installed.        Who has tried Our planet Netflix in HDR .  Using the Native app.     what is the correct picture setup to get the best from this or does the app handle all of that. I only get a speed 15.4mbs but it says it’s 4k resolution when I press info.  Hard to know if the HDR is kicking in properly and also what other settings to tweak.  The app speed checked says it can receive 55 mbs.      15.4 is correct for 4K on Netflix (about 5 for HD).  I chcked out Our Planet and as ever looks superb on my KS800.   I also watched the football in UHD (shame about result!) on the Virgin V6 and also checked it out on my Roku+.  Both were fanastic, superb picture with no issues at all.  Never had that the HDMI issue.  All in all still really happy with my KS set.   ... View more

@crashcris wrote: There's another BBC 4k UHD HDR trial coming up shortly. Football! https://www.pocket-lint.com/tv/news/bbc/147639-bbc-iplayer-to-stream-fa-cup-semi-and-final-in-4k-hdr Thanks for the heads up!  I wish the BBC would trial some drama in this format ... View more

@Robertjan88 wrote: Does this update just introduce HLG or also other improvements? I assume the improvements from 1231 (dynamic contrast etc) are also included like with any other firmware update? What dynamic contrast and other  improvements do you mean?  I jumped straight to 1239 and missed out on 1231.  I have not noticed anything other than HLG over HDMI. ... View more