@RossIsMyName wrote: @PeteH68 I saw your post and downloaded the app, it said I had to download the watch companion app to use a it as a wearable though, the watch companion app only has 2 stars :(   The reviews are all saying it uses about 50% of your watch battery per night's sleep.   Have you set it to only use Samsung Health, and not use the companion app?  Is this reliable enough, or are you sacrificing that amount of battery and connecting directly to your watch? I have stopped using the app as Samsungs sleep tracking has improved.  TBH the only benefit (and I'm sure there is more) I found with the app was that you could record snoring.  But that meant you needed to keep phone by your bed.  Also I was concerned about battery consumption on the watch and phone althoough I never did any in depth check.  I found the same thing with a third party finess app.  Had lots of extras but did not integrate well.  Again fell back to Samsuns own fitness tracking which works fine for my needs. ... View more

@Roger8 wrote: @blenky wrote: I've had the Active 2 since launch and today noticed a very small nick on the black case where it joins the screen.  I am careful with the watch and have not caught it against anything.  This concerns me as this is a sports watch that should be robust and after less than three months use I'm seeing wear.   Anyone else experiencing this? Yes mine has a nick out of the black at the edge of the screen, i am the same as i am always extremely careful with my watch and phone, had a S3 fronier before the active 2 and i had it from new and it was in mint condition I'm using a fine nibbed Sharpie at the moment to cover it but not ideal as it soon wears off.  OK its a small nick but there should not be anything after a few months of careful wear.  Will review again in the new year and decide if I am going to pursue further with Samsung ... View more

@StuBarr wrote: I haven't got the update yet either. Just curious, is your watch the bluetooth or 4G model. Mine is 4G and wondered if this was the cause of the delay. Sure we will have the update soon, but the wall of Samsung silence around update release dates is always kinda annoying.  Mine is Bluetooth version  ... View more

@Nuno75 wrote: For me  nothing  yet and im in uk    Ah, the mysteries of Samsung roll out programs!!   Hopefull you should get it soon ... View more

@Nuno75 wrote: December  4 and no update in UK  I'm in the UK and got the update a week ago ... View more

Thanks @PeteH68 - done that.  Will see how it performs tonight ... View more

@Easty wrote: When is the galaxy active 2 update coming to galaxy watch uk , keep seeing news feeds saying it's now available but not showing  Got it today ... View more

@k80yla wrote: I expected the battery to last way longer. Is this normal for it to be charged every day?  No you shouldn't need to charge that often.  I charge mine when it gets to 15%.  It then lasts two days - back to 15%.  Check your battery usage via the wearble app to see where the drain is. ... View more

@PeteH68 don't you have to have your phone next to your head in bed to use this app?   ... View more

OP - do you mean the app called 'Sleep as Android'? ... View more

@meglos wrote: If you have the watch, update the software manually Your link still does not work.  Why do you have asterisks in the URL?   Yes I do have the watch.  I got it on day one and have received one update on 21st October.  When I check its says its up to date   My version - R820XXU1BSJ6/R820OXA1BSJ6 ... View more

@meglos wrote: @blenky wrote: @meglos wrote: I see there's a new update today. Can someone test it to see if it fixes the encryption bug? What update - for the watch or the app?    https://doc.samsungmobile.com/SM-R820/*****/doc.html     See that. There's a new update out there for the watch.  Link doesn't work ... View more

@meglos wrote: I see there's a new update today. Can someone test it to see if it fixes the encryption bug? What update - for the watch or the app?    ... View more

@SFGarrett wrote: I have the exact same problem.  Been happening for a few days.  I've done everything except a factory reset.  Very frustrating. Just wait it out. It will still start working again at some point!  ... View more

@MelissaS wrote: The watch is showing "No sleep data". So nothing at all. OK.  TBH I have never looked at the sleep data on the phone but via the Samsung Health app on my S10.  However just looked at last nights sleep data via the watch and it is complete - shows REM etc and start and end time spot on.  I do wear my watch fairly tight to ensure the monitor is close to my skin.   ... View more

When you say that its not tracking your sleep - you mean at all, or incomplete like mine often is?   ... View more

@Jenn4 wrote: I can't understand how Samsung hasn't figured this out yet. I went from a Fitbit Versa which logged my sleep...no issues. Now, I spend more money for an Active 2 and it won't log a single night! A full night sleep will not happen if I have to wake up and reset the phone and do other things. I should simply be wearing the watch and it should monitor my heartrate and movement, or lack thereof, in the middle of the night. Figure this out Samsung! Its been better lately for me.  Still get the 'Sleep stages not mesaured' but not as often.  Also sleep start and end times also been pretty accurate.   ... View more

@Fredrik76 wrote: Same problem here! Apps is not installed untill hours later. (if lucky). Tried clearing cache for Google Play and a few others. Restarting does not help! Samsung, please fix this! I tried both Samsung and Google without any luck.  The issue just went away - hopefully it will for you! ... View more

@Yunk69 wrote: Yes I am having the same problem with one app Google web view has been updating for 5 days now. I didn't want to do a factory reset but reading this review it looks as if I have to do it. I did a factory reset which was a real pain. It made NO difference. The problem just went away eventually  ... View more

@StellarTraveler wrote: @blenky wrote: For the last week or so I have been having issues where apps are not updating or installing via Google Play Store.  The update\install downloads to anything from 35-100% and just stall.  I had 42 apps requiring update.   Apps are fine updated\installed via Samsung Store.   I have done all the troubleshooting suggested by both Samsung and Google.   Nothing worked.   In the end I did a factory reset.  After doing a restore of a backup all apps reinstalled and all updated correctly.  However some apps were missing and I'm still having issues when I try to install.  Again it will get to anything from 35-100% downloaded and then just stop.  Occasionally an app will eventually install a few hours later.   Anyone else seen this recently?     Clear cache and data in google play services  restart and try again. then try remove google account and add again. only if needed factory reset. no other options.  Did all that to no avail.   However it just stated working again. My son with an S9 has had the same issue. Odd. ... View more

@liquidv wrote: FYI I finally received my charger, DX delivered this morning. Can't say I'm too happy with the time it took, but at least it's here..... Just got mine - must be reading this thread lol.  Then again mine did come within the 30 day window! ... View more

Just got an email from the courier DX to say I have a delivery tomorrow.  Gives no detail as to what it is.  I'm not ex[ecting anything else so hopefully its the charger? ... View more

@liquidv wrote: Have you not read my initial post? I already emailed them and there still hasn't been a response for the past 3 days. I called them and the advisor told me to wait another 7 days, which makes it almost 40 days in total!   What kind of update is that? I feel your pain!  Samsung make some of the best hardware but have one of the worst customer services I've ever had the misfortune to experience.  They treat their customers with contempt and total disrespect.  They will NEVER truly engage and keep us at arms length with vague answers, smoke and mirrors and obfuscation.    I have a thread on here detailing my frustration about apps that appeared in pre release reviews for this watch but are not on our version.  No one (online chat, email, Facebook, Twitter) will tell me where they are.   So its not surprising that you are in this situation.  My guess is that you will just receive a courier email when its shipped. ... View more

Came on here to ask same question!  The 30 days are not not up yet - sent for fullfillment on 30/9 - but still!   I got the free buds with my S10 and they came quite quickly.   At least its not just me.  Will have to be patient awhile longer ... View more

@GMScribe wrote: I'd also like to know where these apps are, it's appalling to hear everyone's experience with Samsung support (I also have the 4g watch and can confirm that they're not on there, as well as the firmware being two releases behind the US). I live chatted to customer service yesterday asking what the latest firmware is for the watch.  They would not give me an answer saying roll out differs from region to region.  They said they would get a 'product change specialist' to email me regarding the latest firmware.  I'll be amazed if anyone bothers. ... View more

@liviu_daniel wrote: Same issue here. Got used to it now.  Seems to work reasonably well when active.  If I sit down for a period of time it turns off - but as I have wake up and touch gestures both on its not that much of a deal ... View more

I contacted Samsung several times on this and they stonewalled me every time.  They would not even confirm that the apps exist even though they were present on the pre launch hands on version.  But that's what I come to expect from Samsung customer service - they really don't care.   ... View more

Update?  What update is this as I don't see one?  In the Galaxy Wearable app if I click 'Galaxy Watch Active2\Watch software udate\Download and install' -  nothing happens.   My softeware version is currently R820XXU1ASHF   Whats the version of the update?   Thanks     ... View more