search icon
Close

What are you looking for?

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

TV mute problem

(Topic created on: 27-12-2023 09:58 AM)
135 Views
JT571
First Poster

‎27-12-2023 09:58 AM

Options

On my TV-set UE55KS8005 mute is not working properly.

I have a soundbar connected to HDMI-Earc, when i mute the TV and change channel the sound goes on. 

Is there any solution to this problem?

BR

Jt571

 

1 REPLY 1
Daniel-M
Moderator
Moderator

‎27-12-2023 02:02 PM

Options

Hi @JT571!

We would recommend in this case that you call our customer support while you are near the TV and we will be able to connect to the TV and fix this problem.

SE: https://www.samsung.com/se/support/contact/
NO: https://www.samsung.com/no/support/contact/
DK: https://www.samsung.com/dk/support/contact/
FI: https://www.samsung.com/fi/support/contact/

/Daniel