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Catch 22 or non working customer service

(Topic created on: 4 weeks ago)
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Members_YhZYRxA
Student
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Hi
I have a severe problem
I bought a TV through samsung shop
The TV was collected at Elgiganten in Swededen and that worked out perfect.

Problem is that I cant get a recit and now im in between Samsung and Elgianten no one of them can give me a proper receipt !!

The main problem with this is that I need the receit to claim a Vacuumcleaner in Samsung campain and Samsungs partner (MODIO) don`t approve the document that Samsung thinks is enough for my purchase.

Is there anyone in here who have a solution for this since Samsung referes to Modio and Modio say that I need a receip in order to get my bonus !!

Its 2024 and in the digital world nothing works properly and I feel tolattly neglected in this by samsung, I spoke again to Samsung today and its the same they send me a delivery note and I state this will not work and they say we have escaleted this and will talk with Modio and Im stuck in beteween the two of them.

3 REPLIES 3
vhvgh7b
Pioneer
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Hej på re
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Patrik-L
Community Manager
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Hi

Send me a PM and I'll take a look at your case

 

/Patrik

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Members_YhZYRxA
Student
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Hi 

PM sent 

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