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Original topic:

Trying to upgrade/ check upgrade but cant type letters?

(Topic created on: 14/01/21 17:30)
kingqueenace
New Member
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Samsung Lounge

Hi

 

Has anyone else had a problem with an invite to either upgrade their phone or check their upgrade status?

I followed the link on the Samsung upgrade lounge but when I try to type in my loan agreement number to upgrade, it won't let me type in letters, only numbers and so it doesn't work?

 

Best

Kingqueenace

76 REPLIES 76
Lembo
Navigator
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Samsung Lounge

Just tried it on a new browser. No luck

 

We're sorry but you are not currently eligible to upgrade.

Your next upgrade date is

14/01/2021

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Gart1
Explorer
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Hi SachikoT,

 

Thank you for the kind response,  I cleared the cache and tried in Chrome and Edge, it still said that I was not eligible.

 

I appreciate that this could be demand, or possibly a flag that needs removing :smiling-face:

 

I really want to get my order in for an Ultra phantom black, the live launch was brilliant.

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Sibles
Apprentice
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Samsung Lounge

Sounds like quite a few of us receiving this message. I'm excited to upgrade... Let us in Samsung

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Lembo
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Last year it was Klarna issues and now this. Never had a year when it went smoothly. 

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ens100
First Poster
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Same here - you would have through that someone as Samsung would have though about this and allowed the loyal fans the chance to upgrade too.

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Lembo
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Samsung Lounge

I want the free Galaxy SmartTag.

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Lembo
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The phone number doesn't help. They said to wait couple of hours. 

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ens100
First Poster
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Yes too right - looks quite interesting, as do the pods live. Now, if only we could actually log in

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Gart1
Explorer
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I am sure they are working on it, some poor IT person is probably being thrashed to within an millimetre of their life now to fix it :face-with-tears-of-joy:

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Lembo
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Can you update HERE if you get through. So we all know

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