30-01-2023 09:51 PM
Hi, today I updated my samsung wallet to the newest version, but i have found 2 problems which are reallly annoying.
1. I cannot add my debit card, i need to create a "sasmung card" and i can use only that. And for that I need to be in Germany (see number 2)
2. My wallet thinks i am in germanyand for this, i cannot add a card nor create a samsung card.
Please solve this issue as soon as possible,
Thanks
01-02-2023 09:56 AM - last edited 03-02-2023 01:40 PM
This can happen if your phone is purchased abroad. Even though we have "One SKU for Europe" there are some apps that are suited per country, for example Samsung Wallet.
Contact our Support for further help with this matter:
SE: https://www.samsung.com/se/support/
FI: https://www.samsung.com/fi/support/
DK: https://www.samsung.com/dk/support/
NO: https://www.samsung.com/no/support/
03-02-2023 01:35 PM
13-02-2023 11:38 AM
Hi,
Yes unfortunately it works like this at the moment 😕 Some apps/services are specific to a country, and is determined on what country you bought you device in.
Samsung Wallet is unfortunately one of those apps that are determined by country. So even if you have a Nordic SIM-card in a phone bought in German, for example, it will still show the German version of the app.
I hope this will be solved in the future, I have noticed this further within Samsung and hopefully there will be a solution in the future!