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OneUI 6.1 S23 Ultra Screen Unresponsive

(Topic created on: 15-04-2024 02:37 AM)
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ashlesschaps
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Newest OneUI 6.1 update has my screen unresponsive to touch. Tried all troubleshooting through Samsung Support and nothing. Phone was perfectly fine until I hit "install now."

Beyond frustrated and do not want to use this phone anymore.

1 REPLY 1
Daniel-M
Moderator
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Hi @ashlesschaps!

I'm sorry to hear that you're experiencing problems with your Galaxy S23 Ultra.

If you have been in contact with our customer support and done all the troubleshooting but the problem is still there, we recommend that you take it in for service so that our technicians can investigate the problem more closely.

/Daniel