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Samsung Odyssey G5 latest update

(Topic created on: 12-04-2024 12:10 PM)
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archeaux
Apprentice
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Hi community,

i tried to find latest update for ls27ag550euxuf ( Samsung 27'' Odyssey G5 LS27AG55 Curved )

Can you help me please?

and where can i get latest update without asking to you later.

Thanks

9 REPLIES 9
Daniel-M
Moderator
Moderator
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Hi @archeaux!

Here you have the latest FW for your monitor.  

You should be able to find the latest firmware by searching for your monitor's model number on our website and going to the support page.

/Daniel
archeaux
Apprentice
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Wow, thank you very much. Very fast question, i will try and if i can do; i mark as a solution.

archeaux
Apprentice
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it says update files couldn't found.

i power off monitor plug usb and try as recommended but i also doesn't work.

my firmware is 1001.4 maybe it's the last update so it doesn't update?

Daniel-M
Moderator
Moderator
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Check that the USB stick you are using is formatted to FAT32 and that you only have the .bin file on the USB stick and nothing else.

Should it still not work, I recommend that you contact our customer support for further assistance.

/Daniel
archeaux
Apprentice
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i did as you said all but still update files couldn't found.

how can i contact to customer support?

Daniel-M
Moderator
Moderator
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To reach Samsung Support in your country, you need to go to www.samsung.com and then go to the bottom of the page and click on contact us. Here you will find different ways to contact them.

/Daniel
archeaux
Apprentice
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The solution answer came from support in my country, there is no update at my country yet that's why i can't do that. Thank you

empire29
First Poster
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Samsung Odyssey G5 LS27AG550EPXUF 27 I couldn't find the firmware, can you help me?

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Daniel-M
Moderator
Moderator
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Hi @empire29!

Unfortunately we do not have updates for this model here. We recommend that you contact Samsung support in the country where you purchased the product for help with the latest firmware.

/Daniel
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