Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

S20 note ultra dont react to finger pressure

(Topic created on: 13-04-2024 10:19 AM)
94 Views
Perekles
Student
Options

The screen doesn't react to finger pressure at all, but works 100% when I use the pen.

How do I get fingerprints?

 

Skärmen reagera inte på fingartryck ingar, men fungera 100% når jag använder pennan.

Hur får jag fram fingartryckning?
3 REPLIES 3
Daniel-M
Moderator
Moderator
Options

Hi @Perekles!

Then I would recommend that you start the phone in safe mode and see if it works then. You do this by holding down the volume down button while the phone is booting up. It should say safe mode in the corner of the phone if you have done it correctly.

Should it be the same problem in safe mode, we recommend that you back up the phone and then factory reset it to rule out software errors.

/Daniel
Perekles
Student
Options
I have now tried your recommendations, without any changes. I don't have the origenal pen but another one that doesn't go into the tray. The display has a damage at the bottom left where the display is completely black, as big as the nail of a little finger, nothing that disturbs otherwise.
Daniel-M
Moderator
Moderator
Options

Then we recommend that you take it in for service so that our technicians can examine it.

/Daniel