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Samsung Wallet Update

(Topic created on: 30-01-2023 09:51 PM)
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Michelecal25
Apprentice
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Hi, today I updated my samsung wallet to the newest version, but i have found 2 problems which are reallly annoying.

1. I cannot add my debit card, i need to create a "sasmung card" and i can use only that. And for that I need to be in Germany (see number 2)

2. My wallet thinks i am in germanyand for this, i cannot add a card nor create a samsung card.

Please solve this issue as soon as possible,

Thanks

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3 REPLIES 3
Emmi S
Big Cheese
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Hi @Michelecal25 

This can happen if your phone is purchased abroad. Even though we have "One SKU for Europe" there are some apps that are suited per country, for example Samsung Wallet.

Contact our Support for further help with this matter: 

SE: https://www.samsung.com/se/support/

FI: https://www.samsung.com/fi/support/

DK: https://www.samsung.com/dk/support/

NO: https://www.samsung.com/no/support/

/Emmi
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Nagarebozhi
Samsung Members Star ★★
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I have the same problem and I have the EUX firmware but I think the problem is that you have bought a German phone therefore we can not use samsung wallet which is crazy in my opinion.
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Emmi S
Big Cheese
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Hi,

Yes unfortunately it works like this at the moment 😕 Some apps/services are specific to a country, and is determined on what country you bought you device in.

Samsung Wallet is unfortunately one of those apps that are determined by country. So even if you have a Nordic SIM-card in a phone bought in German, for example, it will still show the German version of the app.

I hope this will be solved in the future, I have noticed this further within Samsung and hopefully there will be a solution in the future!

/Emmi