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Original topic:

Samsung trade in

(Topic created on: 30-12-2021 09:07 AM)
Members_upa3IK3
First Poster
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Samsung Lounge

I traded in my samsung s20 . I got an email and picture of damage to back of phone. They said they want £50 for damage . The picture clearly showed damage on this phone . The only problem is the damage was on a white samsung s10 ,i traded in a black one . Is this a scam or what . 

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3 REPLIES 3
KholaI
Moderator
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Samsung Lounge

Hi there @Members_upa3IK3 

I'd advise getting in touch with MTR via email at helpdesk@samsungrecycle.co.uk as they'll be able to look into this further with you.

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Members_upa3IK3
First Poster
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Samsung Lounge

Thankyou for your reply. Samsung trade in team have now rectified this and appologised. But it still leaves me very annoyed that this could happen in the first place. I will now contact trading standards. 

antikythera
Black Belt 
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Samsung Lounge
Explains a lot, like other people getting charged for screen burn which probably isn't on their phones either.
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