30-12-2021 09:07 AM
I traded in my samsung s20 . I got an email and picture of damage to back of phone. They said they want £50 for damage . The picture clearly showed damage on this phone . The only problem is the damage was on a white samsung s10 ,i traded in a black one . Is this a scam or what .
30-12-2021 08:24 PM - last edited 30-12-2021 08:25 PM
Hi there @Members_upa3IK3
I'd advise getting in touch with MTR via email at helpdesk@samsungrecycle.co.uk as they'll be able to look into this further with you.
31-12-2021 12:25 PM
Thankyou for your reply. Samsung trade in team have now rectified this and appologised. But it still leaves me very annoyed that this could happen in the first place. I will now contact trading standards.
01-01-2022 01:02 AM