Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung trade in

(Topic created on: 30-12-2021 08:24 PM)
404 Views
Members_upa3IK3
Student
Options

I traded in my samsung s20 . I got an email and picture of damage to back of phone. They said they want £50 for damage . The picture clearly showed damage on this phone . The only problem is the damage was on a white samsung s10 ,i traded in a black one . Is this a scam or what . 

0 Likes
3 REPLIES 3
KholaI
Moderator
Moderator
Options

Hi there @Members_upa3IK3 

I'd advise getting in touch with MTR via email at helpdesk@samsungrecycle.co.uk as they'll be able to look into this further with you.

0 Likes
Members_upa3IK3
Student
Options

Thankyou for your reply. Samsung trade in team have now rectified this and appologised. But it still leaves me very annoyed that this could happen in the first place. I will now contact trading standards. 

antikythera
Black Belt 
Options
Explains a lot, like other people getting charged for screen burn which probably isn't on their phones either.
0 Likes