I traded in my samsung s20 . I got an email and picture of damage to back of phone. They said they want £50 for damage . The picture clearly showed damage on this phone . The only problem is the damage was on a white samsung s10 ,i traded in a black one . Is this a scam or what .
Thankyou for your reply. Samsung trade in team have now rectified this and appologised. But it still leaves me very annoyed that this could happen in the first place. I will now contact trading standards.