Problems with Customer Service

[ml2021]

l am wondering if anyone has had problems getting in touch with Samsung management? I have had a problem since 14 December and still waiting for my issue to be responded to. 

The products are good but the customer care is very very very poor.

Any comments and support is much appreciated. Thanks.

[AndrewL · Accepted solution]

@ml2021: Sorry to hear that you've had some trouble getting through to us. Our Technical Support Teams can be contacted by following the link below and clicking on the relevant option, or you can reach out to us via Facebook or Twitter for further assistance. If you have a technical issue, then please feel free to post a topic right here on the Community forums, and like minded Community Members and Moderators may be able to shed some light on this for you. 

https://www.samsung.com/uk/support/contact/

[Trevlik2002]

I have had a similar abysmal experience, no call backs in relation to a faulty (new) laptop as promised by frontline customer team 5 weeks ago.

Reference 1924832, please can someone in authority (NOT A ROBOT)  in Samsung respond??