05-03-2024 09:24 PM
I need an extended lenght of the oneConnection cable used for my new OLED 65” 2013 TV
the included 2,5 meter cable is too short
when and where can I purchase an extended cable of 5 meter ?
its highly needed !
Solved! Go to Solution.
06-03-2024 02:03 PM
Thanks Daniel.
I suggest that this important info is communicated to all your local dealers, as this potential is a showstopper for us as consumers to buy these new OLED (2023) TV.
My local dealer in Denmark just told me to buy this extended cable directly at Samsung - which is not the case. It does not exist !
Hence I will need to return the TV and buy a LG TV instead (even though I would prefer Samsung OLED 😞 )
A sad user experience !
br
Martin
06-03-2024 02:09 AM
06-03-2024 09:21 AM
UNfortunately this cable you refer to is for the QLED
I need an extended cable for OLED (2023) TV - I dont think the QLED cable can be used for OLED one Connect box
06-03-2024 09:29 AM
06-03-2024 01:19 PM
Hi @mpou123!
Unfortunately, we do not sell One connect cables that have longer lengths for our OLED models. This might be something that will come later, but at the moment it doesn't exist.
06-03-2024 02:03 PM
Thanks Daniel.
I suggest that this important info is communicated to all your local dealers, as this potential is a showstopper for us as consumers to buy these new OLED (2023) TV.
My local dealer in Denmark just told me to buy this extended cable directly at Samsung - which is not the case. It does not exist !
Hence I will need to return the TV and buy a LG TV instead (even though I would prefer Samsung OLED 😞 )
A sad user experience !
br
Martin
14-03-2024 10:23 AM
Hi @mpou123
Thank you for your feedback and sorry to hear about your experience! I have taken your feedback further within Samsung, to avoid any future miscommunication.
18-03-2024 12:17 PM