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Samsung LS27CG510EUXUF Problem

(Topic created on: 24-01-2024 12:13 PM)
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fatih47
Journeyman
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Hi , 

Sometimes, while watching a video, the screen seems to turn off and on again, even if it is less than 1 second.

 

I feel like a light from below dims and turns on again , It is connected as DP, is the cable that comes in the box not enough? 

1- If there is a software update and it solves the problem, where can I get the file?
2- Do you think if I buy a different cable it will solve the problem?
 
And are there any settings you would recommend? 🙁

Model : Samsung LS27CG510EUXUF (Odyssey G5 QHD 1ms 165hz)

Thanks , best regards.


10 REPLIES 10
Madeleine L
Moderator
Moderator
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Hi !
Many times flicker problems are caused by some settings in the monitor that might cause flicker depending on the PC's graphics card.

We always recommend that you contact the graphics card provider and make sure it is updated.


In addition, we recommend that you test:

- Try using a different cable

- Try another connection

- Update the monitor

- Test with another PC


You can come back with which version of FW you have today and we will take a closer look to see if there is a newer FW.

We wish you a continued pleasant day!
/ Madeleine

fatih47
Journeyman
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Thanks for answer.. I'm try solutions 😍

fatih47
Journeyman
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Where can I obtain firmware for my model? 

Current version : MJE-g51c27gla-1000.6 

 

Thanks

Madeleine L
Moderator
Moderator
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Hi !

Thank you for the information about the FW. 
We will take a closer look at this, we will get back to you as soon as we have any further information.

We wish you a continued pleasant day!
/Madeleine

fatih47
Journeyman
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I wait feedback thanks 😍

Madeleine L
Moderator
Moderator
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Hi !

Hi !
Below you will find the latest available FW for the specified model.

Wishing you a continued pleasant day!
/ Madeleine

fatih47
Journeyman
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Thanks , What method should I follow to install the software? But I sent the .img file to FAT32 flash. 

When I search for the software from the menu, the screen completely turns off and on. The menu disappears. and the version remains the same. 


I wait your feedback thanks.

 

Madeleine L
Moderator
Moderator
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Hi !

Via the support page for the specified model, you will find a manual on how to install an update for this screen.

You can download the manual and follow the instructions and pictures that are available.

SE:https://www.samsung.com/se/support/model/LS27CG510EUXEN/
NO: https://www.samsung.com/no/support/model/LS27CG510EUXEN/
DK: https://www.samsung.com/dk/support/model/LS27CG510EUXEN/
FI: https://www.samsung.com/fi/support/model/LS27CG510EUXEN/

 

Wishing you a continued pleasant day!
/Madeleine

fatih47
Journeyman
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Hi, Unfortunately, the user manual content did not help either. I will try other flash memories.

Screen shutdown and again open but not upgrade firmware 😞 

not have any update dialogue 🙄