Received an e-mail last week that I could get a free movie voucher (Kinepolis). I assumed it was for my birthday, clicked the code within minutes after receiving the e-mail but he code wasn't working.
I tried a couple of times, and as it kept saying that the code didn't work I reached out to support, the pretended to go an help me as they would "look into it and forward to the right person/team". nothing happened and when I reached out again I just got the blunt reply "the tickets have been sold out in the meantime".
I'm getting no help whatsoever from the support, I was waiting on THEM to sort things out... Ofcourse it's sold out now, that's why I contacted support immediately to try and get it solved. But even with complaining continuously i'm getting nothing that would even resemble 'support', as they just ignore everything and refuse to help.
Anything else I can do, I can accept that something is sold out. But when i'm not getting replies from someone who promised to get back I can keep my rant going ;-).
