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IMEI number not validated

(Topic created on: 02-09-2022 11:14 AM)
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shan2022
First Poster

‎02-09-2022 11:14 AM

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I am trying to validate my new number as per the Samsung TradeIn offer via https://www.samsungtradeinoffer.co.uk/ and I can't validate my new mobile. 

Have anyone faced this issue or whom to contact ? I have sent an email to samsung@tradeinresponse.co.uk by no response.

 

Thanks in anticipation.

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2 REPLIES 2
papashaun
Troubleshooter

‎02-09-2022 11:57 AM

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Hi - I had a problem trying to input my imei last year when trying to claim my free watch 4 - kept saying invalid. However there was also an option on Samsung's claim site to upload a photo of the imei number on the box my phone came in, and a screenshot of the imei number on the phone if it wouldn't accept the number you keyed in ( my claim all worked OK with doing that ) Might be worth re checking the trade in offer site to see if that is an option anywhere. Good luck with it
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Cliffg
Voyager

‎02-09-2022 09:32 PM

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I had a problem with a Galaxy S22. I could attach a photo of the IMEI. Then it was processed without any problem. I sent an emails to tradeinresponse on something else last week and got a fast response. So sure they will contact you.
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