Hi, @Members_YoZHtuq. I trust you're loving your Watch5 Pro. I'm sorry to learn that you didn't receive your free gift.
I can assure you that Samsung very much cares about all of its customers (existing or new), so it's important that you get more clarity about this. With respect to the voucher you have received, I highly recommend reaching out to the Online Shop Team to see what can be offered from its position:
Please let us know how you get on.