Hello Community,
I am having a problem with the Cashback Samsung Promotion
https://2021.samsungpromotions.claims/tvsoundbarcashback/en-GB
My son bought three products presented the claim, and it was approved.
I have done the same, and it has been rejected, indicating that I have reached the limits of claims per household for this promotion.
My son and I have very similar names and live on the same street but in a different house, so another household. I contacted Samsung to explain that I think they haven’t looked at it properly. The address is very similar, but the house number is entirely different.
They have answered me that they have checked it, and I have reached the maximum number because the claims are for me and any other member in the same household.
I have contacted them back, indicating that it is impossible because only my wife and I are in my house. We have made only one claim, the one they have rejected. Therefore, I have asked what another claim there is at my household, preventing mine from being accepted. I know there isn´t any, but if they still tell me which one, they are considering, I could argue it, as I am almost sure they are not looking at the house number between my son´s and mine. They have answered that they cannot provide me with that information due to GDPR.
Does anyone know how I could proceed? I only bought those products because of the £600 check back I was entitled to. The delay in getting it will generate problems for me, plus I am constantly losing writing and calling.
It is very frustrating. I cannot even return the items because the claim could only be submitted after the returning period was expired. I feel I have been the victim of fraud. And I don´t want to think it is the case as it is with Samsung. Still, I do not know what to do if all I am told is that it is denied because they said it. I cannot prove they are wrong because, by GDPR, they don´t have to justify their decision. Any advice, please?
