au8000 Tv melted in right side bottom. I brought it June 2021.Anyone experience this? Thank you. #au800055 #csytalUHD #smarttv

[_milo22]

 

[Sam_UK]

Hi @_milo22 , We'd like to escalate this for you. Can you send us a PM on our Sam_UK account (the one I'm posting on here) with your contact details and any other relevant information (e.g. full model code and serial number)?

Guide on how to send a Private/Direct Message here if you need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 

AntS

[Sr1980]

I have had this exact issue ,  ive sent an email to as many addresses as i can  reading reports this must be an inherent fault.

I think its a fire risk now so  its up to samung and their reply

I now have several parts of the screen which are like this ,  a 70 inch ornament  in my living room.  ive sent them a letter so im hoping they do the right thing

[AndrewL]

@Sr1980: If you haven't done so already, please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...