I am posting this here because it is linked to a Samsung phone, but not with the Samsung company in any way. I am just very upset and I need to vent.
Two weeks ago my mom's phone got stolen. One week ago I bought a new phone for her from Amazon and it wasn't a cheap one.
The sellers preferred method of delivery was DPD.
DPD was inconsistent with my delivery from Currys in February but I thought let's forgive them and give them another try, maybe it was just a one off.
On this second delivery by DPD on the day when I ordered the phone it appeared that the parcel was dispatched, which has been confirmed by the seller themselves yesterday.
Note this is a one day payed delivery.
That same day when I was expecting my order on the Amazon site it appeared that I am going to receive my parcel after 8pm. I have waited the delivery by my window that evening and I did not see anything. Than DPD said on the Amazon that they rescheduled my parcel 3 days later, knowing that it was dispatched I rescheduled my parcel one day earlier than they have decided.
Than they have put it 2 days earlier than the day elected by them and I didn't understand why, if I chose another day, but again I have waited and I haven't seen any DPD activity at all and zero update whatsoever from DPD.
Than again I have waited on the elected day, and they have not delivered anything to me and no update, but I have downloaded the DPD app they kept saying the parcel will be delivered on my elected date, as I have chosen, but nothing was delivered to me, not even a single update on my parcel. DPD just simply left me in the air.
I have tried all ways to physically track my parcel but there is no track of my parcel whatsoever.
I have contacted DPD via the app and they told me to contact the seller because they have received my order but not the parcel physically ( this is the term that they are using).
I have contacted the seller themselves and they said they shipped the parcel and this is odd for them as well. They said they are going to start and investigation and they will refund me if the phone is not found.
This morning I went on the DPD app and suddenly there is no parcel activity and my latest delivery completely disappeared unless I search it myself using the tracking number.
The latest updates are from 6 days ago saying that the parcel was delivered 2 days ago, which is odd enough, and there is no proof from DPD if it was delivered, where and to whom, or if it's still laying there somewhere, they absolutely have no idea where is my parcel and they completely refuse to engage and help me find it whatsoever. If it was something cheap I wouldn't feel so let down and I would let it slip, but this was expensive and it had sentimental value for me as well because it was supposed to be a present for my mom.
This is the second time when there is no respect from DPD for their customers whatsoever, they refuse to engage, take responsibility and even offer a compensation. The way I feel is that they are a ghost company.
I really wish they do not do this to other people because it's not a nice feeling.
They have lost something that was expensive without tracking it, assuming to get signature and live tracking for it and now they refuse to talk. This is very appalling, and I am glad I didn't pay more than I have for that item, otherwise the disappointment would be even more.
