With only a couple of months left on my 2 year warranty I get this unwelcome sight of my inner screen on the Z fold 4.
It started off with a very slim line of dead pixels and then continued to expand over the next few days. See photos
I go through the usual process of registering for support online and they sent me to an EE shop appointment. They get me to fill and sign a form in the EE shop, take my phone and wipe it and then come back to tell me it's not in warranty because of scratches and scuffs on the OUTSIDE frame of the phone. Presumably they mean the ones on the corner of the frame.
So having to go through the hassle of taking a day off work and then trying to get my phone back up and running again I rang Samsung directly and they gave me the same response. When I respond to the effect that scratches and scuffs cannot be avoided in the regular day to day usage of the phone, they come back to me stating there are phone cases available to prevent this.
Really?
Are we expected to have phone cases on our phones all the time to prevent the warranty being voided? If so, I don't see this being advertised in their marketing material.
Now the thing is, the dead pixels did not coincide with any bumps on the phone. But perhaps Samsung may not take my word on this, I get it. However, if it were not for the fact that other people are experiencing the same issue online, I would have given them the benefit of the doubt.
A cursory Google search will confirm this issue is widespread:
<https://community.ee.co.uk/t5/Android-Devices/Galaxy-fold-screen-issues/td-p/1234187/page/3>
<https://eu.community.samsung.com/t5/galaxy-z-fold-z-flip/z-fold-4-inner-screen-failure/td-p/9270747>
And there are others on Reddit reporting the same issue.
I get the feeling Samsung is aware of this issue and evading their responsibilities under the warranties they provide due to the high cost of having to fix this inner screen design fault.
Never have I had issues like this with all my previous phones through Samsung and the one-time I need their assistance, this is the treatment I get.
Completely unacceptable from a company worth hundreds of £Billions, especially given the premium price tag of the phone. Very disappointed to say the least.
