Sim lock

[Noel99]

I cant unlock the SIM on my Galaxy S8 despite having online chat support giving me the code to do this, twice! I am using a different network than my original o2 and have done as they have asked with instructions but i'm still locked out! Any ideas?

[Blessed4life]

Hi, have you tried the PUK code, I locked my sim few months back & used my PUK code to unlock it without any issues.

[Pugs1957]

It's your phone that needs to be unlocked. Ask O2 for the unlock code.

[Noel99]

Hi, I did get the unlock code from o2 on 2 occasions and both times it didn't work 😕

[joshbrowne]

Hello, did you manage to solve the problem? If you failed to unlock the SIM card 2 times using the code, it is most likely not the problem. I have some thoughts on this. Most likely, the phone is locked by another carrier, so you can't get the new SIM card to work. I'm almost sure that's the issue. This is a common practice of mobile operators. Many of my friends had this problem. I had exactly the same problem. I was able to unlock my phone using https://priorityunlock.com. I did it online in just a few minutes. I advise you to try this way to solve the problem.

[kellyyoung33]

Hello how do I get a puk code I tried once and twice but no luck I have a Samsung Galaxy Note 8