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Original topic:

Secure Folder Pin

(Topic created on: 23-10-2023 09:43 PM)
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kenyaCats
First Poster
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Hi, I used to be able to access my secure folder by using fingerprint but woke up this morning and it is now asking for a PIN which I hadn't setup. When I enter a PIN number it tells me to wait for 2 minutes, 5 minutes etc etc but there isn't anyway to reset the PIN. So unable to access my secure folder. Any help really appreciated:)
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2 REPLIES 2
xSteveuk
Mastermind
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Hi,
This page may be helpful to you

Unable to access Secure Folder

https://www.samsung.com/us/support/troubleshooting/TSG01221726/
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AtshaamY
Moderator
Moderator
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Hey @kenyaCats

 

Did you try the steps in the link provided by @xSteveuk? Usually, when you set up a fingerprint for your Lock Screen, you have an alternative unlock method such as using a PIN or password. Try using the PIN/password that you would use for your Lock Screen to see if you're able to get into the Secure Folder.

 

AtshaamY

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