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Screen not turning off. S10

(Topic created on: 12-06-2024 10:33 AM)
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Macstew00
First Poster
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My screen doesn't turn off and only turns off when it's charging, and it has nothing to do with my screen time out settings and always on display setting. Any help?

Have also reset my phone and still the same. 
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2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★
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Try these troubleshooting steps @Macstew00 

If necessary contact Samsung directly to have the phone assessed at a Samsung Service Centre. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

AndrewL
Moderator
Moderator
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@Macstew00: You may wish to check your Smart Lock settings, to see if you have anything set up which might keep the phone unlocked under certain conditions (Settings > Lock screen > Smart Lock > Enter your PIN). To find out more, please take a look at the link below. 

https://www.samsung.com/uk/support/mobile-devices/what-is-smart-lock-and-how-do-i-use-it/

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