samsung galaxy m51 restarting problem after june 23 update

[Anonymous User]

After the update on 23 June (I updated it today i.e. 15 July) my Samsung Galaxy M51 has a problem and restarts randomly. After a full settings reset, the situation got worse. After a few seconds after the phone is turned on, it restarts. And I can't do anything on the phone in those few seconds.

I have very important data on the internal memory and third-party apps that I have not backed up, what should I do?

thank you so much.

[Anonymous User]

Yes, I will wait until tomorrow and will reply result here.

[Robin999]

Thanks. I've removed your 'accepted as solution' tag as I don't think it is resolved, and it wouldn't be fair to call it as such. Let's see what happens tomorrow. Good luck.

[Anonymous User]



 

Should i let it restart again or go to safe mode? 

[Robin999]

Just leave it as normal for now.

[Robin999]

Hey, any update? Did it stop rebooting or not?

[Anonymous User · Accepted solution]

Sorry, when I was posting the last reply I ran into a problem and couldn't upload a photo, so I got blocked after three tries.

My phone went into recovery mode after about an hour of rebooting and I had only three options.

1. Try again (reboot)

2. Erasing app data

3. Rescue log

I chose to erasing app data, the phone went into safe mode and all apps were deleted (fortunately, the internal memory remained intact). I backed up my files and factory reset the phone because the phone wouldn't come out of safe mode. Now it works without any problems.

Thank you for your help.