12-06-2019 09:58 PM
I was recently given this phone and i have noticed that the back and tab buttons do not light up at all, not even when they're touched, I've tried finding an option to light them up but i can't find one...is there a way to do this please? Thanks x
13-06-2019 05:24 AM
Do you have any power saving settings toggled to On @Cmy ?
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
13-06-2019 08:26 AM
13-06-2019 09:45 AM
This is what I've found so far from a Google Search
Samsung galaxy-j3-how-to-fix-touch-key-light-not-working.
Samsung-J3-physical-keys-backlight.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
13-06-2019 10:20 AM - last edited 13-06-2019 10:31 AM
Thank you, I've been trying to do that over and over, i do not have restrict performance, my power saving is off... maybe I'm missing something really obvious, i just can't see it
13-06-2019 10:42 AM
Put the phone in safe mode via a set series of button presses that disables all your downloaded apps and leaves the stock ones working and then see what happens.
If no joy then a Samsung Experience Store or Samsung Service Centre can take a look for you @Cmy
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
13-06-2019 12:56 PM
Thank you for all your help, i don't actually have any apps added except ones that came already on the phone so I'll pop it in to a service centre and see what they say ... thanks again
09-05-2020 04:42 AM
Hello, did you come up with a conclusion to this, or does the phone just not have the key backlight option on it?
10-05-2020 06:52 PM
No, i didn't find a solution, i had a couple of people in a phone shop go throug every thing but i guess it doesn't have the option...and i don't even notice they dont light up any more.