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Original topic:

Samsung galaxy j3 2017 backlight keys

(Topic created on: 12/06/19 22:58)
Cmy
Apprentice
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I was recently given this phone and i have noticed that the back and tab buttons do not light up at all, not even when they're touched, I've tried finding an option to light them up but i can't find one...is there a way to do this please? Thanks x

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8 REPLIES 8
BandOfBrothers
Superuser I
Superuser I
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Do you have any power saving settings toggled to On @Cmy  ?

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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Cmy
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Power saving mode is off, can't seem to find any options for the lights, just asked a friend who has the same phone if their buttons light up and they don't...but she had never noticed it before, seems strange for them not to light up at all, not even when touching them.
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BandOfBrothers
Superuser I
Superuser I
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This is what I've found so far from a Google Search 

 

Samsung galaxy-j3-how-to-fix-touch-key-light-not-working.

 

Samsung-J3-physical-keys-backlight.

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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Cmy
Apprentice
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Thank you, I've been trying to do that over and over, i do not have restrict performance, my power saving is off... maybe I'm missing something really obvious, i just can't see itScreenshot_20190613-102420_Device maintenance.jpg

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BandOfBrothers
Superuser I
Superuser I
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Put the phone in safe mode via a set series of button presses that disables all your downloaded apps and leaves the stock ones working and then see what happens.

 

If no joy then a Samsung Experience Store or Samsung Service Centre can take a look for you @Cmy 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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Cmy
Apprentice
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Thank you for all your help, i don't actually have any apps added except ones that came already on the phone so I'll pop it in to a service centre and see what they say ... thanks again

 

FAFAYEGA
New Member
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Hello, did you come up with a conclusion to this, or does the phone just not have the key backlight option on it?

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Cmy
Apprentice
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No, i didn't find a solution, i had a couple of people in a phone shop go throug every thing but i guess it doesn't have the option...and i don't even notice they dont light up any more.

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